Resume
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Work
Experience
2020 - Present
AIG (American International Group)
Underwriting Data Analyst
- Apply statistical methods and advanced tools like SQL and Excel to thoroughly evaluate and analyze insurance applications, systematically identifying patterns and trends that indicate potential risks.
- Maintain a personal book of 30+ large limit accounts including popular brands such as Well's Fargo and Chick-Fil-A , resulting in over $3 million booked per year.
- Implemented data visualization training across our entire South and South east regions, elevating task efficiency and workflow confidence.
2020 - 2020
Peloton, Inc.
Operations Analyst
- Created project plans, managed budgets, and ensured that projects are delivered on time and within scope.
- Regularly reviewed appointment scheduling systems and solved a variety of customer inquiries using Zendesk, Salesforce and Slack.
- Monitored outstanding financial reports and managed Jira tracking workflows to research the movement of 100+ Peloton bikes per day.
2018 - 2020
Apple, Inc.
Technical Specialist
- Provided troubleshooting for technical issues, training to users, and managed the maintenance and upgrades of systems.
- Utilized CRM tools and other sales software to track and manage customer interactions and sales activities, providing valuable insights into customer behavior and preferences.
- Ran diagnostics and assessed each customer's unique issues to find resolutions in the most efficient way possible for approximately 32 customers per day.
Education
2020 - 2020
SQL Data Analytics Course
CodeCademy
Learned data mining and visualization processes with SQL.
2015 - 2019
University of North Texas Bachelor's Degree
Bachelor of Arts in Business Communication and International Studies
Minor in Marketing
Skills
& Expertise
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SQL
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Digital Marketing
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Writing
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Research
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Presentation
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Problem - Solving
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CopyWriting
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SEO
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System Administration
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Jira
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Salesforce